返金ポリシー

# Return & Refund Policy **Last updated: August 19, 2026** This Return & Refund Policy explains how NORGIRA handles return requests, refunds, and the statutory right of withdrawal that may apply to customers in the European Union (EU) and European Economic Area (EEA). It does not limit rights that cannot legally be excluded in the customer’s place of residence. Before ordering, please review each product description, photographs, measurements, and the Size Chart. Colour may vary slightly by screen settings. ## 1. Our voluntary 7-day return policy For items not covered by the EU / EEA right of withdrawal below, NORGIRA accepts return requests for eligible items made within **7 calendar days after delivery**. This is a voluntary policy and does not reduce any mandatory consumer rights. To be eligible, an item must be returned in the same condition in which it was received: unworn, unwashed, unused, unaltered, undamaged, with original tags attached and, where reasonably possible, in its original packaging. Please contact us before sending anything back. A return is not authorised until we have confirmed the request and provided return instructions. ## 2. Items not eligible for a voluntary return To the extent permitted by applicable law, the following are not eligible for a voluntary return or exchange unless they are defective, damaged, or incorrect: - marked final-sale items; - gift cards; - personalised, customised, or clearly made-to-order items; - pre-order items once production has started; - items that have been worn, washed, altered, repaired, soiled, perfumed, or damaged; - items with missing original tags; and - items sent back without authorisation or not in accordance with the return instructions. The EU / EEA statutory withdrawal rules in Section 7 take priority where they apply. ## 3. How to request a return or report a problem Email **[[CONFIRM: RETURNS EMAIL]]** within the applicable deadline. Include: - your order number; - the name of the item(s); - the email address used for the order; - a brief explanation of the request; and - clear photographs or video evidence if the item is damaged, defective, incorrect, or otherwise faulty. Please do not return an item to our office or to any address shown on a parcel unless we have expressly instructed you to do so. Our office address is **3/F, WORKINGTON TOWER, 78 BONHAM STRAND, SHEUNG WAN, HONG KONG**. It is for office use only and is **not a return address**. ## 4. Damaged, defective, or incorrect items Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within **7 calendar days after delivery**, with the information and evidence listed above. After review, NORGIRA will provide the remedy required by applicable law and appropriate to the circumstances. This may include a repair, replacement, partial refund, full refund, or another lawful remedy. Where the issue is caused by our error, we will provide or reimburse reasonable return-shipping costs as required by law or agreed in writing. ## 5. Exchanges NORGIRA does not offer direct exchanges. If an eligible item is approved for return, return it for a refund and place a new order for the preferred item, subject to availability. ## 6. Return shipping, inspection, and refunds For voluntary returns, customers are responsible for the direct cost of return shipping, including any duties, taxes, import charges, insurance, and handling fees associated with the return, unless we agree otherwise in writing or applicable law requires a different result. Use a tracked service and retain proof of posting. We are not responsible for a return parcel that is lost, delayed, or delivered to the wrong address when the customer arranged the shipment. Once an authorised return has been received and inspected, we will notify you whether it has been approved. If approved, the refund will be made to the original payment method within **3–7 business days**. Banks and payment providers may take additional time to make the credit visible. Original shipping charges, customs duties, taxes, and import fees are generally non-refundable for voluntary returns. This does not apply where a refund of those amounts is required by law or the return results from our error. Where permitted by law, a refund may be reduced to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the goods. ## 7. EU / EEA consumers: 14-day right of withdrawal If you are a consumer in the EU or EEA, you may have a statutory right to withdraw from a distance-purchase contract within **14 days**, without giving a reason, subject to the statutory exceptions described below. For a single delivery, the period starts on the day you, or a third party nominated by you other than the carrier, receive the goods. If one order is delivered in separate shipments, the period starts when you receive the final item. ### Exercising the right Before the 14-day period expires, send an unequivocal statement of withdrawal to **[[CONFIRM: RETURNS EMAIL]]**. Include your order number, name, delivery address, and the item(s) concerned. You may use the following wording, but it is not required: > To: [[CONFIRM: LEGAL ENTITY NAME]] / [[CONFIRM: RETURNS EMAIL]] > I hereby give notice that I withdraw from my contract for the purchase of the following goods: [[ITEMS]]. > Ordered on: [[DATE]] / received on: [[DATE]]. > Name: [[NAME]]. > Address: [[ADDRESS]]. > Date: [[DATE]]. After notifying us, return the goods without undue delay and no later than **14 days after sending the withdrawal notice**, using the instructions we provide. Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of return shipping. ### Refund following a valid withdrawal For a valid withdrawal, we will reimburse the amount paid for the returned goods and the cost of the least expensive standard delivery option offered at checkout, where required by law. If you selected a more expensive delivery method, we do not reimburse the additional cost. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first. Reimbursement will be made using the original payment method unless you expressly agree otherwise, and within the period required by applicable law. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. ### Statutory exceptions The EU / EEA withdrawal right does not apply where applicable law excludes it, including to clearly personalised or made-to-order goods, and to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. This list is not exhaustive; the statutory rules applicable to the order control. ## 8. Refused parcels, failed delivery, and incorrect addresses Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address is incorrect or incomplete, delivery is refused, or the parcel is not collected, we will review any refund after the parcel has returned to us. Where permitted by law, original shipping costs, return shipping costs, duties, taxes, and related handling fees may be deducted from the refund. ## 9. Contact For return, refund, or withdrawal requests, contact: **NORGIRA Customer Service / Returns** **Email:** [[CONFIRM: RETURNS EMAIL]] **Office address:** 3/F, WORKINGTON TOWER, 78 BONHAM STRAND, SHEUNG WAN, HONG KONG (OFFICE USE ONLY; NOT A RETURN ADDRESS) Nothing in this policy limits statutory consumer rights that apply to you.